Stinger tech support helps with installation, troubleshooting and product questions. Customer support helps with orders, refunds and exchanges. This article explains how to reach each team and how to request a warranty exchange.
Contact tech support
Tech support is available Monday–Friday, 9 a.m.–7 p.m. Eastern Time (ET). Contact us in any of the following ways:
- Phone: Call (727) 732-3114.
- Spanish-language support: Call (727) 205-0436. Soporte técnico en español.
- Email: Send your question to tech@stingerdrive.com. Emails received after hours are answered the next business day.
- Online form: Submit a tech support request (opens in a new tab).
Contact customer support
For help with an order, such as cancelling or changing it, contact customer support Monday–Friday, 9 a.m.–5 p.m. ET:
- Phone: Call (727) 803-0474.
- Email: Send your question to customersupport@stingerdrive.com.
Before you contact us
To help us find an answer faster, have the following ready when you call or email:
- Product: The name or part number of the Stinger product, such as the Horizon10 radio.
- Vehicle: The year, make, model and trim level of the vehicle.
- Firmware version: The firmware version of the radio or product, if it has one.
- Order information: For order questions, your order number and the email address used for the order.
- Description of the problem: What is happening, when it started and what you have already tried.
- Access to the vehicle: If you call tech support, be at the vehicle if you can. A technician may ask you to run some tests while you are on the phone.
Warranty eligibility
Before you request a warranty exchange, check that your product qualifies:
- Authorized sellers only: The warranty covers products bought from an authorized dealer, installer or seller, such as Stinger or Amazon. eBay is not an authorized seller.
- Check the seller, not the listing: A product listed under the Stinger store can still be sold by a third-party seller that is not authorized. Check who the seller is on your order.
- Amazon return period: If you bought the product on Amazon and it is still within Amazon's return period, exchange it through Amazon.
- Clearance and discontinued products: Clearance items and products that have been discontinued for a long time are not covered.
Request a warranty exchange
If you think a product is defective, follow these steps. This applies even if you bought the product from a dealer:
- Contact tech support: Many problems can be solved over the phone or by email. If the product needs to be exchanged, tech support will give you a tech support ticket number for the warranty form once they deem the product defective.
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Choose where to get your exchange: After tech support confirms the product is defective, choose one of the following:
- Your dealer: If you bought the product from an authorized dealer or installer, you can go back to them for the exchange. Give them your tech support ticket number.
- Our online form: Fill out the warranty exchange request form (opens in a new tab) and enter your tech support ticket number. The warranty policy is on the form.
Request a refund or return
To return a product for a refund, fill out the refund request form (opens in a new tab). The return and refund policy is on the form.
Important notes
- Order changes: Only customer support can cancel or change an order. Tech support cannot change orders or check warranty status or inventory.
- Tech support ticket number: Your dealer and the warranty exchange form both require a tech support ticket number. Tech support gives you this number only after a technician confirms the product is defective. Contact tech support and troubleshoot the product before you go to your dealer or submit the form.
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