Opsis Dashcam Troubleshooting

If you are experiencing difficulties configuring and using the dashcam, please follow these troubleshooting steps.

Applicable part numbers: SDC-2CHFHD, SDC-2CH2KQHD

No power

• Is the dashcam powered on? The dashcam assistant should announce Continuous recording will now start. There will also be a Red status light. If the status light doesn’t come on:
  • Is the vehicle running? If it is running, stop the vehicle and then restart it.
  • Check the power jack to ensure it is plugged in and fully seated.

Dashcam reboots

• Does the dashcam restart after the message Continuous recording will now start?
  • See the Opsis Dashcam Reboot Guide for restart help.

Memory card full prompt

• Does the dashcam assistant announce Continuous recording will now start followed by Memory Card Full?
  • You must periodically format the card to delete permanent files.
  • If you experience this often, you may have too sensitive settings. Refer to Recording Settings. Of particular interest are Impact Sensitivity in Continuous Mode and Impact Sensitivity in Parking Mode. If the settings are as you have preferred, you may need to upgrade the Micro-SD card to 128GB.

Cannot connect to Wi-Fi (AP mode) - Initial setup

• Is the Wi-Fi light flashing Blue or Green? If flashing blue, press the Wi-Fi button to change to flashing green.
• Are you connected to Opsis in your phone’s Wi-Fi settings?
• Force stop the Opsis app, then reopen it. If you are unsure how, search online for instructions for your phone. This simple process solves many Wi-Fi connection issues.
• Is your phone connected to another Wi-Fi device? If your radio uses wireless Android Auto or CarPlay, temporarily disable that connection. The same goes if your vehicle has a Wi-Fi hotspot.
• Once the Wi-Fi connection is established, the Wi-Fi light should be solid Green, and the dashcam will be highlighted in yellow within the app. After you select the dashcam in the app, it will display Connected.

Cannot connect to Wi-Fi (AP mode) after uninstalling the app or changing phones

• This happens because the old information hasn't been cleared out. 
  • Press the Wi-Fi button on the dashcam. It should flash Green. If not, press again.
  • Connect to the Opsis network in your phone's Wi-Fi settings.
  • After the connection is made, click on it, then select Forget This Network.
  • Cycle the key off (or press the push-to-start button) to turn off the dashcam. You can also unplug the power plug.
  • Cycle the key on (or press the push-to-start button) to turn on the dashcam.
  • Press the Wi-Fi button to reconnect. Enter the password (1,2,3,4,5,6,7,8,9) when prompted, then open the app to connect. If it doesn’t connect, force close and reopen the app.

Cannot connect to hotspot

• Is the hotspot configured in the app? You must be connected via Wi-Fi (AP mode) to configure the hotspot.
• Is the Wi-Fi name recognizable to the dashcam?
  • The Wi-Fi name and password must be one word. If more than one word is preferred, an underscore must be placed between the words.
  • Some characters are not allowed in Wi-Fi names and passwords. The following characters are not supported:
    •  #
    •  %
    • &
    • +
    • =
    • |
    • ‘
    • “
    • spaces

Phone already registered prompt

• If you have registered your phone but have uninstalled/reinstalled the app, you will get this prompt if you select Add device. Instead, select I already have an account.