IE268 Troubleshooting

If you are experiencing issues with the IE268 radio, please follow these troubleshooting steps.

Applicable part numbers: STGCD641DDB, STGCD651DDB, STG-CHA68, STG-FMK542RPDDB, STG-GM4101, STG-TOYK973, STH68FD, STH68GM11, STH68GM31, STH68JK, STH68TUN

Is the radio not coming on?

• Does the radio have power? Inspect the Red and Yellow wires at the radio’s main connector for 12V DC power.
  • Does the Yellow wire have 12V DC power? If not, you may have blown a vehicle fuse during installation.
  • Does the Red wire have 12V DC power with the key on?
    • For kits with a PAC data interface module:
      •  On the module, there should be a red power status light (Figure A).
        • If the light is off:
          • Is the module plugged in and seated all the way in?
          • Unplug the module, then plug it back in.
          • Does the Yellow wire on the module have 12V DC power? If not, inspect the module's inline fuse. If the inline fuse is good, you may have blown a vehicle fuse during installation.
          • If the module is plugged in and has power, it may be faulty. Contact technical support for further troubleshooting steps.
        • If the light is on:
          • The module may be faulty. Contact technical support for further troubleshooting steps.
      • For kits without a PAC data interface module:
        • Is the power adapter harness plugged in at the cigarette lighter?
        • Does the Red wire have 12V DC power with the key on? If not, you may have blown a vehicle fuse during installation.

Does the radio come on yet have no sound?

• Does the vehicle have a factory amplifier?
  • For kits with a PAC data interface module:
    • If the harness/module offers Amplified or Non-Amplified options, ensure the correct one is selected.
  • For kits without a PAC data interface module:
    • The factory amplifier must be bypassed.

Are the steering wheel controls not working?

• For kits with a PAC data interface module:
  • Make sure the radio select switch is set to the correct position, and was set with no power to the module (unplugged).
    • For modules with a dial, set to 4.
    • For modules with DIP switches, enable (push down) switch 3.
• For kits without a PAC data interface module:
  • The PAC SWI-CP2 steering wheel control interface will be required (sold separately).

Figure A (RP4-CH11 example)